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Terms That Govern Your Account on 365aec

Your use of 365aec is subject to the terms and conditions set out here, and access depends on your local law and eligible regions.

Account EligibilityJurisdiction-Dependent AccessWallet & Payment TermsAccount Security Policy

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ACCOUNT & DATA HANDLING

How We Manage Your Account Data and Security

We hold your account data only for as long as it is needed to operate your account and meet any applicable record-keeping obligations. Payment records tied to bKash, Nagad, and Rocket transactions are retained in line with standard financial record requirements. You can request a summary of the data we hold on your account by contacting support with your account ID. Account security relies on OTP verification at login — if you receive an OTP you did not request, change your password immediately and contact support.

Data Retention

Account and transaction records are kept for the period required by applicable rules. Once that period passes, data is deleted or anonymised in line with our internal retention schedule.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preferences. No third-party advertising cookies are placed without your consent.

Account Security

OTP verification protects every login. If your registered mobile number changes, update it through account settings before your next bKash, Nagad, or Rocket transaction.

Data Requests

To request, correct, or delete your account data, contact support with your account ID and the specific action you need. We aim to respond within a reasonable timeframe.

What These Legal Terms Actually Cover

365aec Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account and make your first deposit — whether that comes through bKash, Nagad, or Rocket. They cover how we process your wallet transactions, how account data is stored, and what happens if a dispute arises. Access to 365aec

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and its services is conditional on the laws of your jurisdiction; if local law restricts or prohibits online gaming activity, these terms do not override that. We do not make eligibility decisions on your behalf — that responsibility sits with you. Where a conflict exists between
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these terms and any promotional material on the platform, these terms take precedence. We may update this policy when regulatory or operational conditions change, and continued use of your account after an update constitutes acceptance. If you disagree with any revision, the correct step is to
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close your account and withdraw your remaining wallet balance before the revision takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a transaction, or a request to close your account, our support team handles legal queries through the channels below. Responses to formal legal requests may take longer than standard account queries — we'll confirm receipt and give you a timeline.

Team online

Live Chat

Reach the support team directly from your account dashboard. For legal queries, select the account or policy category so your message routes to the right team.

Email Support

Send formal requests, account closure notices, or dispute documentation to our support email. Include your registered account ID and the nature of your query.

Help Centre

The Help Centre covers common policy questions including account terms, wallet conditions, and what to do if you believe a transaction was processed in error.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, eligibility, and your rights as an account holder on 365aec.

Yes. Access depends on your local law and eligible regions. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you.

Any remaining wallet balance is returned to your registered bKash, Nagad, or Rocket account after identity verification is completed. Contact support to initiate the closure process.

We may update terms when operational or regulatory conditions require it. We will notify you through your registered account before material changes take effect.

Contact support via live chat or email with your account ID and the transaction reference. We review wallet disputes and respond with a decision within a reasonable period.

We hold registration details, login history, and payment records tied to your wallet activity. You can request a full summary by contacting support with your account ID.

Contact support immediately through live chat. Change your password and OTP-linked mobile number through account settings as a first step while we investigate.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account on 365aec

How We Manage Your Account Data and Security

Data Retention

Cookie Policy

Account Security

Data Requests

How to Reach Us on Legal Matters

Live Chat

Email Support

Help Centre

Common Questions About Our Legal Terms

01 Does local law in Bangladesh affect my access to 365aec?

02 What happens to my bKash or Nagad balance if I close my account?

03 Can 365aec change these terms without notice?

04 How do I dispute a transaction processed through Rocket or bKash?

05 What data does 365aec hold about my account?

06 Who do I contact if I believe my account was accessed without my permission?

Legal

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