Reference

Terms That Govern Your 365aec Account

These terms set out the rules for opening and using your 365aec account, including how deposits via bKash, Nagad, and Rocket are handled and what applies to your activity on the platform.

Account EligibilitybKash, Nagad & Rocket PaymentsWithdrawal ConditionsAccount Suspension RulesGoverning Jurisdiction
365aec Terms That Govern Your 365aec Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles queries through the channels below. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you get in touch — it speeds up the review significantly.

Live Chat Open the chat window from any page on 365aec. Our team responds to terms and account queries during operating hours — the fastest path for urgent account issues.
Email Support Send detailed terms-related questions or formal account concerns to our support address. We aim to respond within one business day for written queries.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — payment rules, withdrawal conditions, and account suspension steps — without needing to contact us.
HOW WE OPERATE

Account Security and Your Rights Under These Terms

Your account and the data attached to it are handled with care. Here is how we approach the key areas these terms govern — from how long we keep records to how you can request changes.

Account Data Retention We retain account records, transaction history, and identity verification documents for as long as your account is active and for a period after closure, as required by applicable rules.
Payment Verification Withdrawals to bKash, Nagad, or Rocket require a completed verification step on your account. This matches the wallet name on your account to the registered mobile number.
Requesting Account Changes To update your registered mobile number, linked wallet, or personal details, submit a request through live chat or email with supporting identification. Changes are not instant — allow time for review.
Who to Contact for Disputes All disputes about account actions, transaction outcomes, or term interpretations go to our support team first. We review each case against the account record before issuing a response.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account access, and what happens when something goes wrong.

Eligibility depends on your local law and the regions 365aec currently serves. If online gaming is restricted or prohibited where you are, you are not eligible to open an account under these terms.

Yes. All three local wallets are accepted for deposits and withdrawals. Withdrawals require your account verification to be complete and the wallet name to match your registered account details.

Contact support immediately with your transaction reference. We review misdirected payment claims against our records, but we cannot recover funds sent outside the account number shown at checkout.

Submit the request through live chat or email with valid identification. Our team reviews each change request manually — it is not an instant update, so plan ahead if you need to switch wallets.

Accounts may be suspended for suspected fraud, misuse of payment methods, providing false registration details, or activity that conflicts with the eligibility rules set out in these terms.

We notify account holders of material changes through the platform. Continued use of your account after an update takes effect means you have accepted the revised terms as they stand.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.